Joely Gardner, PhD

Joely Gardner

Joely Gardner, PhD is a licensed psychologist who specializes in customer experience strategy and the “operationalization” and incorporation of customer’s emotional needs into measurable improvement initiatives within an organization.

Dr. Gardner is the former Director and U.S. Practice Manager of Customer Research for France Telecom R&D in the Bay Area and former Director of User Research for Rare Medium, a front-end design firm and back-end systems integrator.

Joely is currently Chief Customer Experience Strategist for Human Factors Research in San Marcos, CA. Her clients include start up‘s in social networking and mobile applications as well as enterprise-level organizations such as Life Technologies, Quest Diagnostics, Hewlett Packard, Gateway Computers, and JP Morgan Chase Bank.